Privacy policy

The controller of your personal data is:

Name

Synvolo

Location

Slovenia, European Union

Email

kiar.k@getsynvolo.com

Phone

+386 40 827 273

We have not appointed a data protection officer, because the law does not require one for a business of our size and activity. Write to the email address above about anything in this policy.

Visiting the website

When you open a page, our hosting provider automatically processes the technical data needed to deliver it: your IP address, browser and device type, the page requested, the referring page, and the time of the request. We use it only to deliver the site and keep it secure. Legal basis: our legitimate interest in running a secure website (Article 6(1)(f) GDPR).

We do not use analytics, advertising, or tracking tools on this website, and we do not build profiles of visitors.

Booking a call

When you book a call on our contact page, Calendly collects your name, email address, the time you choose, and anything you add to the booking form, and passes it to us so we can hold the meeting. Legal basis: steps taken at your request before a possible contract (Article 6(1)(b) GDPR).

Email and phone

When you email or call us, we process your contact details and what you tell us so we can reply. Legal basis: steps taken at your request before a possible contract (Article 6(1)(b) GDPR) or our legitimate interest in answering enquiries (Article 6(1)(f) GDPR).

The AI assistant

The chat assistant on our Customer Support AI Agent page is an AI system, not a person. When you send it a message, the text you type and a random session ID are sent to our automation platform (n8n) and processed by an AI language model, reached through OpenRouter, to write the answer. The session ID is kept in your browser tab only and is deleted when you close it. Please do not enter sensitive personal data in the chat. Legal basis: our legitimate interest in answering questions about our services (Article 6(1)(f) GDPR).

Search engine tools

We use Google Search Console and Bing Webmaster Tools to see how our site appears in Google and Bing search results. These tools give us aggregated reports on searches, impressions, and clicks. They add no cookies or scripts to our website and do not tell us who you are.

Social media links

Our links to LinkedIn, Instagram, and X are plain links. Nothing from those networks loads on our site until you click one, and once you are on their site, their own privacy policies apply.

Clients

If you become a client, the personal data we handle while delivering a project is covered by our written agreement with you and, where we process data on your behalf, by a data processing agreement.

We do not sell or rent personal data. We share it only with the providers that help us run the site and our business, and only as far as each one needs it:

• Netlify, Inc. (United States): website hosting and delivery
• Calendly LLC (United States): call scheduling
• n8n: the automation platform that runs our AI assistant
• OpenRouter, Inc. (United States) and the AI model provider it sends the request to: writing the assistant's answers
• Our email provider: sending and receiving email

We may also disclose data where the law requires it, for example to a court or a supervisory authority. Calendly handles booking data under its own privacy policy.

Calendly privacy policy

Some of these providers are based in the United States. Where a provider is certified under the EU-US Data Privacy Framework, the transfer relies on the European Commission's adequacy decision for that framework. Otherwise it relies on the Standard Contractual Clauses approved by the European Commission. Write to us if you would like more detail on these safeguards.

• Server logs: for the short period set by our hosting provider, for security.
• Booking details, emails, and call notes: as long as we need them for your enquiry, and no longer than two years after our last contact unless you become a client.
• AI assistant conversations: only as long as needed to answer you and fix problems, and no longer than 30 days.
• Client and invoicing records: for the periods required by Slovenian accounting and tax law.

Under the GDPR you have the right to:

• access the personal data we hold about you
• have inaccurate data corrected
• have your data erased
• restrict how we process it
• receive your data in a portable format
• object to processing based on our legitimate interests
• withdraw consent at any time, where processing is based on consent

To use any of these rights, write to us at kiar.k@getsynvolo.com.

We reply within one month. You also have the right to lodge a complaint with the Information Commissioner of the Republic of Slovenia (Informacijski pooblaščenec, Dunajska cesta 22, 1000 Ljubljana) or with the supervisory authority in the EU country where you live.

Information Commissioner (ip-rs.si)

Giving us personal data is voluntary. Without it we cannot book a call with you or reply to your message.

We make no decisions about you based solely on automated processing, including profiling, that have legal or similarly significant effects. The AI assistant only answers questions.

This website is meant for businesses and is not directed at children under 15.

We protect personal data with appropriate technical and organisational measures, including encrypted connections (HTTPS) and access limited to the people who need it.

The site stores only what it needs to remember your theme and language and to run the assistant. Calendly sets its own cookies when the booking calendar loads on the contact page.

See the cookie policy for the full list

We update this policy when our services or the tools we use change. The date at the top shows the current version.

For questions about this policy or your data, write to us at kiar.k@getsynvolo.com.